Privacy Policy - AlwaysTivi

1. Introduction & Commitment to Privacy

At AlwaysTivi, your privacy is a cornerstone of our service. We are committed to protecting the personal data of our users. This Privacy Policy details exactly how we collect, utilize, and safeguard your information when you interact with our website or use our IPTV services.

2. GDPR & CCPA Compliance Statement

We fully recognize and comply with the stringent requirements set forth by the General Data Protection Regulation (GDPR) for European residents, and the California Consumer Privacy Act (CCPA). Your rights to data access, portability, and erasure are fully respected regardless of your global location.

3. Information We Collect (Directly)

When you place an order, we collect only the essential information needed to provision your account. This typically includes your first name, an active email address for delivering your playlist credentials, and the WhatsApp phone number you use to contact our support desk.

4. Information We Collect (Automatically)

To ensure our network operates smoothly and to prevent unauthorized account sharing, our servers automatically collect non-identifiable telemetry data. This includes your IP address (to enforce the 1-connection limit), device type (e.g., Smart TV, Firestick), and generalized bandwidth usage statistics.

5. Data Collection Matrix

For complete transparency, below is the exact breakdown of the data we collect, our legal justification for doing so, and how long we keep it on our servers.

6. How We Use Your Information

Your data is primarily used to deliver the IPTV service you purchased. We use your email and WhatsApp to send setup instructions, handle customer support inquiries, and notify you when your pre-paid term is nearing its end. We use network logs to maintain server health and block fraudulent restreaming.

7. Payment Processing & Financial Data

AlwaysTivi does not collect, store, or process your credit card numbers or raw financial data. All transactions are securely handled by compliant, third-party payment gateways. We only receive a secure token confirming that your payment was successful.

8. Who We Share Data With

We have a strict anti-sale policy. We never sell your personal data to marketing agencies or third-party data brokers. We only share necessary telemetry with our secure server hosting providers to maintain uptime, and with payment processors to confirm transactions.

9. International Data Transfers

Because we operate a global IPTV network to ensure low-latency streaming worldwide, your data may be transferred to and processed in secure data centers located outside of your home country. By using our service, you consent to this secure global routing.

10. Your Privacy Rights

You possess the right to request a full copy of the data we hold on you (Right to Access), request corrections to inaccurate data, or request complete deletion of your account history (Right to be Forgotten). You can exercise these rights instantly by emailing our support team.

11. Data Security & Encryption

We employ bank-level SSL/TLS encryption across our entire website to ensure any data transmitted between your browser and our servers is impenetrable. Our backend databases are secured behind strict firewalls and access is limited to authorized senior technicians only.

12. Data Retention Policy

We believe in data minimization. Active account data is kept as long as you are a customer. If your subscription expires and you do not renew within 90 days, we automatically purge your personal identifying information from our active databases, keeping only anonymized financial ledgers for tax compliance.

13. Children's Privacy

Our service is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal data without parental consent, we will immediately delete that information from our systems.

14. Do Not Track Signals

We respect standard web browser 'Do Not Track' (DNT) signals. Our website architecture does not alter its core behavior upon receiving these signals because we already do not employ invasive cross-site tracking mechanics.

15. Changes to This Privacy Policy

As the digital landscape evolves, we may update this Privacy Policy to reflect new legal requirements or operational processes. Any material changes will be communicated via email or prominently posted on our website at least 15 days before taking effect.

16. Contacting the Data Protection Officer

If you have deep technical or legal inquiries regarding how your data is handled, you may escalate your request directly to our Data Protection Officer by sending a detailed email to [email protected] with 'ATTN: DPO' in the subject line.

Data Type Collected	Legal Basis for Collection	Strict Retention Period
Email Address & Name	Contractual Necessity (Service Delivery)	Term + 90 Days post-expiration
WhatsApp / Phone Number	Legitimate Interest (Customer Support)	Term + 90 Days post-expiration
Connection IP Address	Legitimate Interest (Fraud Prevention)	Rolling 30-Day Logs
Device Type (MAC/App)	Contractual Necessity (App Provisioning)	Duration of active subscription