At AlwaysTivi, we want you to stream with total peace of mind. That is why we proudly offer a comprehensive 7-Day Happiness Guarantee. If you purchase any of our premium IPTV packages and find that it does not meet your expectations within the first 7 days, we will refund your payment.

We understand that jumping into a new streaming provider can be intimidating. We offer this guarantee because we are immensely confident in our 99.9% uptime, our Anti-Freeze technology, and our massive 4K library. We want you to test our service risk-free.

To be eligible for a full refund under the guarantee, your request must be formally submitted within exactly 7 calendar days (168 hours) from the exact timestamp of your initial account activation. Requests made on day 8 or later are not eligible for refunds.

Claiming your refund is entirely hassle-free. Please follow these exact steps:

1. Open WhatsApp and open your chat with AlwaysTivi (+33 6 44 65 05 33).
2. State clearly that you wish to utilize the 7-Day Refund Guarantee.
3. Provide your account username or the email address used at checkout.
4. (Optional but appreciated) Briefly tell us why it wasn't a good fit so we can improve.
5. Allow our support team up to 12 hours to process the cancellation and issue the reverse transaction.

To protect our network from abuse, refunds will be denied if your account was suspended due to a direct violation of our Terms of Service (e.g., attempting to restream our feeds, sharing your account across multiple unauthorized households, or aggressive verbal abuse toward staff).

Our 4K streams require a stable internet connection of at least 25 Mbps. We cannot issue refunds for buffering issues caused directly by your local Internet Service Provider (ISP) aggressively throttling IPTV traffic, or due to severe local Wi-Fi drops. We recommend using a VPN if your ISP throttles traffic.

AlwaysTivi is compatible with 99% of modern smart devices. However, it is your responsibility to ensure you have a working device (Firestick, Smart TV, Apple TV, Android Box) capable of running standard IPTV applications (like Smarters or Tivimate) prior to purchasing a long-term plan.

Once a refund is approved by our billing department, the funds are immediately sent back to your original payment method. Depending on your bank or credit card provider, it may take anywhere from 3 to 10 business days for the funds to fully reflect on your statement.

We want to remind you that AlwaysTivi strictly operates with NO auto-renewal. If you enjoy our service for a few months but decide to stop, you never have to worry about canceling a recurring charge. Your account simply expires peacefully at the end of your paid term.

We strongly urge you to contact us on WhatsApp before opening a chargeback dispute with your bank. Chargebacks severely damage our merchant standing. Accounts that initiate unjustified chargebacks rather than requesting a standard refund will be permanently banned from our network infrastructure.

Because our network bandwidth and server allocations are paid upfront to our infrastructure providers, we do not offer partial or prorated refunds for time unused if you decide to abandon the service halfway through a 3, 6, or 12-month term outside of the initial 7-day window.

We pride ourselves on having the most accessible customer support in the industry. If you have any questions regarding your eligibility or the status of a refund, simply send a message to [email protected] or ping our 24/7 WhatsApp hotline.